← Back to legal home

Terms & Conditions

Effective Date: [Month Day, Year]
Last Updated: [Month Day, Year]

Boilerplate notice: Replace all bracketed placeholders before treating this as a real contract. This draft includes a Twilio-friendly messaging section because apparently telecommunications providers enjoy paperwork almost as much as lawyers do.

These Terms & Conditions ("Terms") govern your access to and use of the website, services, and messaging program offered by [Company Name] ("Company," "we," "us," or "our"). By accessing or using our website, services, or messaging program, you agree to these Terms.

1. Eligibility

You represent that you are at least 18 years old [or the age of majority in your jurisdiction] and have the authority to enter into these Terms.

2. Services

We provide [brief description of your services]. We may modify, suspend, or discontinue any portion of the services at any time, with or without notice, to the extent permitted by law.

3. Acceptable Use

You agree not to misuse our website or services. Without limitation, you will not:

4. SMS/Text Messaging Program Terms

By providing your mobile number and opting in, you agree to receive recurring or non-recurring text messages from [Company Name] related to [appointments, customer care, account notifications, marketing, etc.].

5. User Responsibilities

You agree to provide accurate information, including your mobile number and contact details, and to update such information if it changes. If you enroll a phone number that is not yours or is reassigned, that is your mess to clean up, though we would prefer not to be part of it.

6. Intellectual Property

Our website, content, trademarks, logos, and service materials are owned by us or our licensors and are protected by applicable intellectual property laws. Except as expressly allowed, you may not copy, distribute, modify, or create derivative works from our materials.

7. Payments and Refunds

If you purchase products or services from us, you agree to pay all applicable fees and taxes. Additional payment, billing, subscription, cancellation, or refund terms may be presented at the point of purchase and are incorporated into these Terms.

8. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and messaging program are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, [Company Name] and its officers, employees, affiliates, agents, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to your use of the website, services, or messaging program.

Our total liability for any claim arising out of or related to the services will not exceed [the amount you paid us in the 12 months preceding the claim / $100 / other chosen cap], to the extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless [Company Name] and its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of or related to your misuse of the services, violation of these Terms, or violation of applicable law or third-party rights.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Termination

We may suspend or terminate your access to the website, services, or messaging program at any time if we believe you violated these Terms, applicable law, or posed risk to us or others.

13. Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law rules. Any disputes will be resolved exclusively in the state or federal courts located in [County, State], unless applicable law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use after changes become effective constitutes acceptance of the revised Terms.

15. Contact Information

If you have questions about these Terms, contact:

[Company Name]
[Mailing Address]
[City, State ZIP]
Email: [[email protected]]
Phone: [Business Phone Number]